NOTE: This event has already taken place. See below for recording and event description.
Download the slides | Give customers what they want: Prepay energy customer survey (PDF)
Customers are facing affordability challenges in many parts of their lives, and paying their utility bill is one of those major challenges. Utilities are in a position to help customers manage and stay up-to-date on their bills, and offering alternative billing options can support these efforts. Prepay energy is a billing alternative that allows customers to pay for energy as they go, on their schedule, and within their budget. But despite its benefits, it’s still an uncommon billing option in most of the US and Canada.
Join us as Jamie Wimberly, senior vice president of utility customer strategy at E Source, walks through our annual prepay survey results. This customer survey of 1,012 US adults explores the perspectives and sentiments that residential customers have toward prepay billing.
This webinar will cover:
- Details about prepay energy and its benefits
- Customer interest level in prepay energy
- Messaging that resonates with customers
Speaker:
Jamie Wimberly, Senior Vice President, Utility Customer Strategy, E Source
Questions about this event? Send us a message.